Shipping & Returns
Shipping & Returns
We will despatch all non MTO (made to order) items within 5 to15 working days of receiving cleared payment.
All goods ordered are offered strictly subject to availability. If an item ordered is unavailable for any reason we will advise the customer upon processing.
We accept no responsibility for goods delayed due to the services of mail services (but will work to resolve any delivery issues); times and dates given for delivery are estimated, therefore not binding contractual obligations.
- Any ‘stock’ item can be exchanged or refunded up to 30 days after delivery, so long as they are unused and fit to be returned to stock. A re-stocking fee of 10% applies.
- Made to order garments or stock garments modified in anyway, including embroidery, monogramming and printing, cannot be exchanged unless faulty or supplied not in accordance with your order.
Please ensure any tags or manufacturer bags are still intact and the goods are undamaged.
PB Teamwear also reserve the right to refuse a refund on any item due to hygiene reasons. This does not affect your rights to return faulty goods. A consumer must communicate this cancellation by email or letter.
PB Teamwear aim to process returns in 48 hours, but please allow up to 7 days for a refund.
Please enclose a covering slip with your name and full address together with your reasons for returning the goods.
PB Teamwear does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service. You should obtain a receipt of posting for each item sent, as we will not be liable for any unlikely event of postal error.
Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.
To make an exchange on your purchased item(s) please follow the Returns Information above, then simply purchase your new requirements.
Please feel free to email us should any item be out of stock and we will advise.